phone: 888-568-1771

Customer Service

At, you are our #1 priority.

At, we understand you’re not just casually shopping online. These aren’t shoes or groceries. You’re making an important investment in a critical project: Building or modifying your favorite weapon platforms at home. We understand the intricacies and challenges of at-home gunsmithing and we work hard, daily, to ensure you’re buying only the right parts. Our #1 commitment is your experience with us.

If you’re unhappy with anything, let us fix it.

If you’re ever dissatisfied with a purchase or your shopping experience, we’re here to make it right. You can always reach one of our expert team members (not a robot) directly by phone and/or email. You deserve a product you are satisfied with. We will not hesitate to make sure we do all that we can to make that happen for you.

If you want to process a return, refund and or exchange, please visit our Self-Service Return Page to initiate the process by clicking here: Self Service Return Center.

Not sure about your purchase? Stop and ask first.

If you have items that you have assembled, disassembled or fired, we are unable to offer a 100% satisfaction guarantee, so we strongly suggest our customers to examine their products before assembling or firing them.

Our entire team is constantly at work to provide a product that we can be proud of to a customer that can appreciate it. From our manufacturers to our customer team, we are all here to serve you. We would love to hear from you, so feel free to contact us and share any comments, questions or concerns.

We are a national retailer of individual components and not all products depicted on this website are legal in every state. Shipping of various products found on this website are prohibited to some states (such as California, Connecticut, District of Columbia, Hawaii, New Jersey, New York, Rhode Island, and Washington). The information, pictures, text or products presented on this website are not a representation by us, and should not be understood by you, that any product or completed firearm is legal to assemble or own in your state of residence. We encourage each and every builder to perform their own research about the state and federal laws that apply to them. It is your responsibility to understand the law and we encourage you to consult with an attorney or your local ATF representative.