"WHEN IS MY ORDER GOING TO SHIP?"
We aim to ship your order as quickly as possible. The above shipping time posted on our website is an estimate.
We only sell "in stock" items, so that we can ship your order quickly.
If you placed your order late on a Friday, on a weekend or on a holiday, please allow another day for shipping.
We are always restocking high demand items. Please sign up for 'in-stock' notifications.
For any questions regarding orders, shipments, returns, refunds, exchanges, or other restrictions, please find our Terms & Conditions below. You may also call or email us. A customer service representative will respond to you quickly, usually within 24 hours. 80-lower.com (AKA Tactical Gear Heads, LLC) reserves the right to cancel any order, at any time, for any reason.
If you have arrived at this page because you simply want to process a return, refund and or exchange, please visit our Self-Service Return Page to initiate the process by clicking here: 80-Lower.com Self Service Return Center.
RESTRICTED ORDERS
New gun laws are always being passed. While we make every effort to update our terms and conditions to reflect state and federal laws, the information contained in this page may not always be current or all-inclusive. It is your responsibility to know and understand all current laws governing the sale, transport, making of, and ownership of a firearm in your state. Any orders placed that cannot be fulfilled because of certain state or federal laws may be subject to an automatic cancellation and refund, and such orders will be subject to a 10% restocking fee.
SHIPPING
We strive to provide affordable and fast shipping! We also want to provide you with the best possible shopping experience with simple return policies. Find everything you need to know about shipping and costs, canceling an order, returning an item, and processing a refund below. Have other questions? Just contact us!
Customer Loyalty Program
Seasoned shooters listen up! We’re thankful for you choosing us for all your 80% lowers. So, we’re supporting you in return! Any customer who has spent $1,000 or more with us over their lifetime qualifies for free returns at any time (even past 30 days) on new, unopened, unused items! Qualifying customers will not be charged any restocking fee or return shipping cost.
Shipping Costs
Shipping costs and delivery dates are estimated at checkout. Our track record and goal is to ship every order the same day the order is placed, the next day at the latest (for in-stock items). All shipping costs are determined by the shipping options you select for your order during checkout. All orders are shipped in non-descriptive boxes and sealed at every edge to ensure safe and anonymous delivery. We do NOT currently ship to any PO Box addresses. We apologize for any inconvenience this may cause.
Shipping Restrictions
80-Lower.com only ships within the United States. Shipping is prohibited to states and locales with restrictions against certain parts and accessories. Federal legislation dictates we cannot ship our products internationally.
BEFORE PLACING AN ORDER: Please review the below shipping restrictions to ensure we can complete your order.
NOTICE: State laws change frequently, and this list is not guaranteed to be inclusive of all state firearm restrictions. You must check your local and state laws to verify you may legally purchase, receive, and possess our products before ordering.
WE CANNOT SHIP 80% LOWER RECEIVERS TO THE FOLLOWING STATES:
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Hawaii
- Illinois
- Maryland
- New Jersey
- New York
- Oregon
- Puerto Rico
- Rhode Island
- Washington
- Philadelphia, PA
WE CANNOT SHIP BARRELED RIFLE UPPER ASSEMBLIES TO THE FOLLOWING STATES:
- California
- Connecticut
- Delaware
- District of Columbia
- Hawaii
- Illinois
- Maryland
- Massachusetts
- New Jersey
- New York
- Washington
WE CANNOT SHIP RIFLE MAGAZINES TO THE FOLLOWING STATES:
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Illinois
- Maryland
- Massachusetts
- New Jersey
- New York
- Oregon
- Rhode Island
- Vermont
- Washington
WE CANNOT SHIP PISTOL MAGAZINES WITH A 15-ROUND (OR GREATER) CAPACITY TO THE FOLLOWING STATES:
- California
- Connecticut
- District of Columbia
- Hawaii
- Maryland
- Massachusetts
- New Jersey
- New York
- Oregon
- Rhode Island
- Washington
WE CANNOT SHIP PISTOL MAGAZINES WITH A 17-ROUND (OR GREATER) CAPACITY TO THE FOLLOWING STATES:
- California
- Colorado
- Connecticut
- District of Columbia
- Hawaii
- Illinois
- Maryland
- Massachusetts
- New Jersey
- New York
- Oregon
- Rhode Island
- Vermont
- Washington
WE CANNOT SHIP ANY MUZZLE DEVICE TO THE FOLLOWING STATES:
- California
- Maryland
- New Jersey
- New York
ORDERS PLACED BY INDIVIDUALS IN RESTRICTED STATES WILL BE CANCELLED. NO EXCEPTIONS WILL BE MADE FOR ANY CUSTOMER UNDER ANY CIRCUMSTANCES. THERE ARE NO EXCEPTIONS FOR MILITARY, LAW ENFORCEMENT, OR ANY FEDERAL FIREARM LICENSEE OF ANY CLASS, INCLUDING CLASS 7. THESE RESTRICTIONS ARE SUBJECT TO STATE LAW AND NON-NEGOTIABLE.
RETURNS
Returning New, Unopened, & Unused Items
Effective July 25th 2022 due to ATF Rule 2021R-05F, we are NOT accepting any returns for ANY reason on jigs and jig parts. ALL SALES ON JIGS AND JIG PARTS ARE FINAL. Also, as of December 29th 2022, we are NOT accepting any returns for ANY reason on Polymer 80 pistol frames due to the new ATF letter concerning them.
We gladly accept returns on any new, unopened, and unused items (EXCLUDING JIGS AND JIG PARTS and Polymer 80 pistol frames) for any reason within 90 days of the purchase for a refund MINUS the original cost of shipping. We will still be able to take back new, unopened, and unused items (MINUS JIGS AND POLYMER 80 FRAMES) after 90 days, but only for store credit (no refund back to the original pay-type after 90 days) up to 6 months from the time the order is placed. We strive to keep our prices as low as possible for all our builders. Because of this, returns of new, non-defective items are subject to return shipping costs dependent on who you decide to ship the item(s) back to us with.
If you simply want to process a return, refund and or exchange, please visit our Self-Service Return Page to initiate the process by clicking here: 80-Lower.com Self Service Return Center.
Returning Defective Items
We want your experience with us to be the best. You deserve quality lowers and gun parts! If you ever receive an item from us that is defective, broken, or otherwise deficient, we want you to return it. We’ll work to make it right for you. Get in touch with us to start the return process as soon as possible. For returns of lower receivers, please read below.
Returning an 80% Lower Receiver
Very rarely, some 80% lower receivers may be manufactured out-of-spec or with incorrect tolerances. In very rare circumstances will we replace these. If you notice a defect with the lower you purchased, do not attempt to machine it. If you started the machining process, please stop immediately. Please contact us first. Once a lower is partially machined, it may be classified as a firearm under the Gun Control Act of 1968. We cannot accept any returns on any items that may be considered a firearm. But that does not necessarily mean we can’t accept your return. Keep reading:
Partial or Completed 80% Lower Returns
If your lower is completed or partially completed and is found to be defective by no fault of your own, we’ll work with you to replace it. Do not do anything further to the lower. First, give us a call or send us an email. We will attempt to diagnose the issue with you. We may ask that you submit some photos of the defect and the current state of the lower receiver to confirm the defect. If we can determine your partial or completed lower is defective, we’ll discuss with you how to legally and safely return it. Remember, we cannot accept returns on any items that may be considered a firearm. We cannot accept a return on any lower receiver with any other parts installed on it. Returning a partially-machined or completed lower may require destruction to make it inoperable, such as cutting the lower in half. This is the only way to guarantee your safety and ours.
CANCELLATIONS & REFUNDS
Canceling an Order
You may place an order and decide you no longer need that item. It happens! If you place an order and wish to cancel, please contact us as soon as possible. We work quickly to process, box, and ship orders the same or next day. Canceled orders may be subject to the 10% re-stocking fee once placed. We cannot guarantee canceled orders will not be subject to a re-stocking fee. The sooner you contact us, the better!
Refunds
Refunds are processed within 2 business days of receiving your item back into our inventory. We will process your refund with your original payment method. We’ll also email you a copy of your refund receipt for your records. Upon initiation of a refund, it may take up to 3 to 5 business days for the funds to appear in your account.
INFORMATION & USE THEREOF
The information contained on the 80-lower.com website is provided for educational and informational purposes only and should not be construed as legal advice or as an offer to perform gunsmithing, manufacturing, or legal services on any related or other subject matter. The content of this website contains general information about firearms and may not reflect current legal developments or information concerning local, state, or federal gun laws. The information is not guaranteed to be correct, complete or current. 80-lower.com makes no warranty, expressed or implied, about the accuracy or reliability of the information contained in this website or at any other website to which it is linked. Recipients of content from this site should not act on any information included in the site without seeking appropriate legal advice on the particular facts and circumstances at issue from an attorney licensed in the recipient’s state. 80-lower.com expressly disclaims all liability with respect to actions taken or not taken by the recipient based on any or all the information or other contents of this site.